Privacy
We-Connect is committed to protecting the privacy, confidentiality and security of any personal information about our users. Your privacy is always at the top of our priorities, and we are focused on protecting it from unauthorized access.
We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the Service.
By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service, accessible at https://We-Connect.io/terms
This Privacy Policy explains how your personal information is collected, used, and disclosed by our Company.
1. WHAT INFORMATION DO WE COLLECT?
a) When you are on our website
• Usage stats: When you’re using our website, we track your usage which includes statistics such as which pages you visit and how long you look at them.
• Users details: If you create an account, we ask for information such as your email, your name or what company you work for. All this information is used to personalize your experience or send you onboarding emails and invoices.
• Payment information: If you become a paying customer, we will collect your payment card information through our payment gateway Stripe, Inc. The payment information is never sent to our servers and therefore, we are not collecting/storing it on our own servers.
b) When you subscribe to a newsletter on our public website
• Contact details: On our public website, we have a form that allows you to subscribe to different feeds of email notifications.
c) When you use our services
• Server logs: We monitor your usage, and log requests that you make. Those logs can include IP address, geo localization information, browser type, etc.
d) When you use our Chrome extension
• Credentials: By authenticating yourself directly from the extension you’re able to send email verification requests to our servers.
• Preferences: We customize the extension’s interface according to your needs thanks to your saved settings.
• URL of the active tab: It helps us determine the domain of the address you would like to find.
• Web page content and HTTP request responses both contain valuable information when it comes to getting you the email address you’re searching for.
e) When you contact our support
• Support conversation: If you reach out via email or chat, we keep conversations and other data you might send during those exchanges. When you delete your account, those conversations are removed after 90 days.
2. WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?
As a data controller, We-Connect collects your personal data fairly and lawfully and in accordance with any applicable law (including the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016), with our Terms of Services and with any Data Processing Agreement. The main purpose of collecting personal data is to provide you with a safe, optimal, efficient and personalized experience.
We may use your personal data to:
• Our service: When creating an account, you agree to our Terms of Service which allows us to process your data to give you access to We-Connect. This way, you can have an account on our platform, save and process prospects, outreach to them, invite other team members, etc.
• Offer customer support: We provide customer support, to help you take full advantage of our service or fix any problem you encounter.
• fraud: We actively fight credit card fraud and misuse of our services by detecting risk patterns.
• Market new services: Regularly, we launch new services. We’ll let users know about those releases if they have asked us to keep them up to date.
• Perform any other function: that we believe in good faith is necessary to protect the security or proper functioning of our Site or the We-Connect Services.
We-Connect may use the data collected for other purposes, which you will be informed of at the time the data is collected and be asked to accept.
3. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
We-Connect retains the personal information we process on behalf of our customers for as long as needed to provide the Services to our customers and in accordance with our terms of service. Once it is deleted, We-Connect removes almost everything within 90 days. To the extent not deleted by our customers, We-Connect may also retain and use certain personal information for a reasonable period of time thereafter as necessary to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our terms of service.
4. WHAT THIRD-PARTY SERVICES DO WE USE TO PROCESS YOUR PERSONAL INFORMATION?
Marketing Services
• Google Adwords (Google LLC)
• LinkedIn, Inc.
• Zapier, Inc.
IT Services
• Amazon Web Services
• Cloudflare, Inc.
• Vultr Inc
Data Services
• Briteverify, LLC
• Hunter.io, Inc.
Communication Services
• Calendly, LLC
• Google Gsuite (Google LLC)
• Mailchimp (The Rocket Science Group, LLC)
• Hubspot Inc.
• Slack (Salesforce.com, Inc.)
Financial services
• Stripe, Inc.
5. WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION?
Our Services collect personal information for our customers. As a data processor of this personal information on our customer’s behalf, We-Connect has limited ability to access personal information our customers submit to our Services. If you are a data subject for whom a customer has submitted personal information to the Services and would like your information not to be disclosed to a third-party or to be used for a purpose that is materially different from the purpose(s) for which the personal information was originally collected, then you should contact the customer directly.
In order to exercise your rights related to privacy as described hereunder, please contact us at [email protected].
a) Right of access/portability
The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data […] The controller shall provide a copy of the personal data undergoing processing.
As a customer, you have access to your personal information through our website.
b) Right to rectification
The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data […] The controller shall provide a copy of the personal data undergoing processing.
As a customer, you have access to your personal information through our website.
c) Right to be forgotten & Right to object
The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay.
The data subject shall have the right to obtain from the controller restriction of processing.
As a customer, all your users data is erased within 90 days after you cancel your account. As a user, you can request the deletion of your data at any time at [email protected]
After verification of your identity, a written confirmation of the correct deletion will be given within the next 30 days.
6. CALIFORNIA PRIVACY RIGHTS
If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act (“CCPA”), you have certain rights with respect to that information.
• Right to Know. - You have a right to request that we disclose to you the personal information we have collected about you. You also have a right to request additional information about our collection, use, disclosure, or sale of such personal information. Note that we have provided much of this information in this privacy statement. You may make such a “request to know” by contacting us at [email protected].
• Right to Request Deletion - You also have a right to request that we delete personal information under certain circumstances, subject to a number of exceptions. To make a request to delete, contact us at [email protected].
• Right to Opt-Out - You have a right to opt-out from future “sales” of personal information. Note that the CCPA defines “sell” and “personal information” very broadly, and some of our data sharing described in this privacy statement may be considered a “sale” under those definitions. In particular, we let advertising and analytics providers collect IP addresses, cookie IDs, and mobile IDs through our sites and Service when you use our online services, but do not “sell” any other types of personal information.
You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us. Further, to provide or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law.
Finally, you have a right to receive notice of our practices at or before collection of personal information, and you have a right to not be discriminated against for exercising these rights set out in the CCPA.
7. CHOICE/OPT-OUT
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page, or you can contact us at [email protected].
8. USE OF YOUR GOOGLE USER DATA
Notwithstanding anything else in We-Connect’s Privacy Policy, if you provide us access to your Google data, the We-Connect’s use of that data will be subject to these additional restrictions:
a) We-Connect’s use of information received, and We-Connect’s transfer of information to any other app, from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
b) The We-Connect will only use access as necessary to maintain the functionality of our Services as intended or control Gmail message bodies (including attachments), metadata, headers, and settings to provide a web email client that allows users to compose, send, read, and process emails.
c) We will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with We-Connect applicable law, or as part of a merger, acquisition, or sale of assets.
d) The We-Connect will not use this Gmail or Calendar data for serving advertisements.
e) The We-Connect will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with We-Connect applicable law, or for the We-Connect’s internal operations and even then, only when the data have been aggregated and anonymized.
f) Our servers only store emails you send through We-Connect and any replies you receive to those emails, so we can detect the responses, categorize them and provide access to them in your We-Connect account. All data obtained through the Gmail API is available in your We-Connect account.
g) In line with We-Connect's commitment to transparency and integrity in handling your Personal Information, we explicitly affirm that we do not use Google Workspace APIs to develop, improve, or train generalized artificial intelligence (AI) and/or machine learning (ML) models.
9. DO WE USE COOKIES?
A cookie is a small file placed on a device’s hard drive for recording purposes by a web server. Our Site and our Services may use cookies allowing to recognize the User on her/his subsequent uses of the Site and/or Services and to record the User’s clickstream data for many purposes, including: (i) identifying You when You sign-in to our Site, (ii) delivering content, including advertisements, relevant to Your interest, on our Site or on third-party sites, (iii) improving the quality and the navigation on the Site and/or the use of our Services, (iv) creating new features, functionalities and services, (iii) carrying out traffic and statistical analysis.
We use in particular the following cookies:
• Cookies allowing to manage the User authentication;
• Cookies allowing audience and statistical measurements on the Site;
• Cookies allowing to improve your browsing experience, for example by remembering whether you have clicked on the tooltip so as not to show it the next time;
• Cookies allowing to follow up your preferences.
You are free to block, delete or disable some or all cookies by changing your cookie preferences in your browser settings. However, please note that if you choose to set your browser in this manner, some areas of our Site and/or our Services may not function properly.
Here are some examples of how to change your browser settings:
For Internet Explorer (7, 8, 9)
• Tools
• Internet Options
• Privacy
• Set up as you wish
For Chrome:
• Settings
• Show advanced settings
• Privacy
• Set up as you wish
For Mozilla Firefox:
• Menu “Tools”
• Options
• Tab “Privacy”
• Set up as you wish
For Safari:
• Preferences
• Privacy
• Set up as you wish
10. HOW DO WE SECURE YOUR DATA?
We take the security of the data we manage very seriously and always try to keep our methods up-to-date.
Information security experts
a) We regularly consult with our developers and experts if and when urgent issues arise with the Platform or if there are scheduled feature releases or upgrades.
b) Our cloud hosting provider will only be asked to access the data in the event the Platform is down or is experiencing server issues.
We may consult with security experts to ensure continuous Platform safety and compliance
11. CHILDREN’S PRIVACY
Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.
12. CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
CONTACT INFORMATION
Questions about this Privacy Policy should be sent to us at [email protected].
