We-Connect is committed to protecting the privacy, confidentiality, and security of personal information about our users. We will not use or share your information except as described in this Privacy Policy.
This Privacy Policy is issued by We-Connect Systems LLC ("We-Connect," "we," "us," or "our"). For privacy matters you can contact us at privacy@we-connect.io.
We-Connect acts in two capacities. For your account data, such as your registration details, billing information, and support conversations, We-Connect is the data controller. For prospect data that you collect or import through the platform, you are the data controller and We-Connect acts as data processor on your instructions, under our Data Processing Agreement. Unless otherwise defined here, terms used in this Privacy Policy have the same meanings as in our Terms of Use and Customer Terms of Service.
1.Information we collect
Account and usage information, such as your name, email, company, and the pages you visit; server logs, which may include IP address, general location, and browser type; support conversations, which are removed 90 days after you delete your account; and, if you become a paying customer, your payment card information, which is collected by our payment gateway Stripe, Inc. and is not stored on our servers.
2.Purposes of processing and legal basis
We process account data to provide and improve the Services, offer customer support, take payment, prevent fraud, and, where you have asked us to, tell you about new features. The legal basis is the performance of our contract with you and our legitimate interests in operating and securing the Services.
Where our customers use We-Connect to contact business prospects, the lawful basis is legitimate interest: the interest of our customers in conducting business-to-business outreach using professional information that individuals have made publicly available on LinkedIn. Individuals may object at any time by contacting us at privacy@we-connect.io.
Our Email Enrichment feature uses third-party data providers to find business email addresses for the contacts you are researching. We process that data as part of providing the Services, on the legitimate-interest basis described above. The providers we use are listed under third-party services below.
3.Data retention
We retain the personal information we process on behalf of our customers for as long as needed to provide the Services and in accordance with our Terms. When data is deleted, we permanently remove it from our production systems within 90 days, subject only to residual copies in routine backups that are overwritten on our normal backup cycle. We may retain limited information for a reasonable period thereafter where necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
4.What third-party services do we use to process your personal information?
We use the following third-party services to operate We-Connect:
- Marketing services: Meta, Google Ads, LinkedIn, Reddit
- IT services: Amazon Web Services, Cloudflare, Vultr
- Data services: ZoomInfo, NeverBounce, Hunter.io
- Communication services: Calendly, Google Workspace, Mailchimp, HubSpot, Slack
- Financial services: Stripe
The subprocessors that process prospect data on our customers' behalf are also listed, and kept current, in Schedule A of our Data Processing Agreement.
5.Your rights
You have the rights of access, rectification, erasure, restriction of processing, data portability, and objection. To exercise any of these, contact us at privacy@we-connect.io. As a customer, you can also access, update, and export much of your information directly from your account settings, including exporting your data in CSV format. We permanently delete your data within 90 days of account cancellation and confirm deletion requests in writing within 30 days.
You also have the right to lodge a complaint with a data protection supervisory authority in your country of residence, place of work, or the place of the alleged infringement.
6.Location of data storage and transfers
We are based in the United States, and our subprocessors may process personal data in the United States and other countries. Where we transfer personal data from the European Economic Area, the United Kingdom, or Switzerland to a country without an adequacy decision, we rely on the European Commission's Standard Contractual Clauses, together with the UK International Data Transfer Addendum where applicable, as set out in our Data Processing Agreement. You may request a copy of the relevant safeguard by contacting us at privacy@we-connect.io.
7.California privacy rights
If you are a California resident, you have the right to know what personal information we collect and how we use it, to request access to or deletion of that information, to correct inaccurate information, and to opt out of any "sale" or "sharing" of personal information. You also have the right not to receive discriminatory treatment for exercising any of these rights.
We do not sell, rent, or share your customer data, meaning your account information and the prospect data you process through the platform, with third parties for their own purposes. On our marketing website we use analytics and advertising cookies only after you consent to them. For California residents, disclosing website identifiers to advertising partners for targeted advertising can qualify as a "share" under California law even where you have consented, so you may opt out at any time by opening the cookie preferences widget on our website and turning off advertising cookies. We also honor Global Privacy Control (GPC) signals sent by your browser.
To make a request, contact us at privacy@we-connect.io. You may use an authorized agent, and we will verify the agent's authority and your identity before responding. Residents of other US states with comprehensive privacy laws may exercise equivalent rights the same way.
8.Choice and opt-out of marketing
You may stop receiving our newsletter or marketing emails by following the unsubscribe instructions in any email, by adjusting the email preferences in your account settings, or by contacting us at privacy@we-connect.io.
9.Use of your Google user data
Notwithstanding anything else in this Privacy Policy, if you provide us access to your Google data, our use of that data is subject to the following restrictions:
- Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
- We use this access only to provide and maintain the email features of the Services, for example composing, sending, reading, and processing your email.
- We do not transfer this data to others except as necessary to provide these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
- We do not use Gmail or Calendar data for advertising.
- We do not allow humans to read this data unless we have your affirmative agreement for specific messages, it is necessary for security or to comply with law, or the data has been aggregated and anonymized.
11.Security
We maintain technical and organizational measures designed to protect the data we manage, including access controls, logging, and encryption in transit. The measures that apply to customer data are described in Schedule C of our Data Processing Agreement.
12.Children's privacy
Our Site and Services are intended only for users who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
13.Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last Updated" date above. Changes are effective when posted.
Contact us
Questions about this Privacy Policy, or requests to exercise your rights, should be sent to We-Connect Systems LLC at privacy@we-connect.io.
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